Effective Date: April 18, 2025
Thank you for choosing Online VA Team ("Online VA Team", "we", "us" or "our"). We respect your privacy and are committed to protecting the personal information you share with us when you visit our website, use our virtual-assistant services, interact with our marketing or customer-support channels, or otherwise engage with Online VA Team (collectively, the "Services").
This Privacy Policy explains:
| Company Name: | Online VA Team, LLC |
|---|---|
| Postal Address: | 2370 E Stadium Blvd., Suite 480, Ann Arbor, MI 48104, USA |
| Website: | https://onlinevateam.me |
| Email: | privacy@onlinevateam.com |
| Toll-Free: | +1 (855) 674-8326 |
For the purposes of the California Consumer Privacy Act ("CCPA/CPRA"), the UK/EU General Data Protection Regulation ("GDPR") and similar laws, Online VA Team is the controller of your personal information unless otherwise stated.
| Term | Meaning |
|---|---|
| Account | The unique profile you create to access certain parts of the Services. |
| Affiliate | Any entity that controls, is controlled by, or under common control with Online VA Team. |
| Cookies | Small data files placed on your device that help us remember your preferences and understand how you use the Services. |
| Personal Information / Personal Data | Information that identifies, relates to, describes, or could reasonably be linked—directly or indirectly—to an individual. |
| Service Provider / Processor | A third party that processes personal information on our behalf, consistent with this Policy. |
| Usage Data | Information collected automatically (e.g., device ID, IP address, pages visited, time spent, diagnostic logs). |
| Virtual Assistant | A contractor or employee engaged by Online VA Team to perform administrative or related duties for clients. |
| Category | Examples | Collected? |
|---|---|---|
| Identifiers | Name, postal address, email, phone number, government ID, IP address, device ID. | ✔ |
| Commercial Information | Records of services purchased, payment methods (processed securely by PCI-compliant providers—we do not store full card numbers). | ✔ |
| Professional or Employment Data | Résumé, job title, company information (when engaging us for staffing). | ✔ |
| Internet / Network Activity | Browsing actions, interactions with our ads or emails. | ✔ |
| Location Data | Approximate geolocation derived from IP or device settings. | ✔ (approx) |
| Audio / Visual | Call recordings or video conference footage (with notice). | Possible |
| Sensitive Personal Information | Bank-account and tax details (only where required for payroll or payments). | Limited |
| Children’s Data | We do not knowingly collect data from children under 13. | ✖ |
We process personal information only when we have a legal basis (GDPR Art. 6 / CCPA §1798.100 et seq.):
| Purpose | Legal Basis (examples) |
|---|---|
| Provide and maintain the Services | Contract performance; legitimate interests |
| Create and manage Accounts | Contract performance |
| Process payments and send invoices | Contract performance; legal obligation |
| Recruit, train and manage Virtual Assistants | Legitimate interests; consent (where required) |
| Customer support and service communications | Legitimate interests |
| Marketing our Services to you | Consent (email/SMS opt-in); legitimate interests (existing customer soft opt-in) |
| Analytics, security and fraud prevention | Legitimate interests; legal obligation |
| Legal compliance and dispute resolution | Legal obligation; legitimate interests |
We never use personal information in ways that are incompatible with the purposes for which it was collected, unless we have your consent.
We disclose personal information only for the following reasons:
We do not sell or rent personal information for monetary consideration.
We use first- and third-party cookies, pixels and local storage to:
You can control cookies through your browser settings or via our Cookie Preference Centre accessible from every page.
When you provide your mobile number and opt-in to receive SMS messages, we will send you service alerts (e.g., appointment reminders, authentication codes) and, if you consent, limited promotional messages.
Mobile Privacy Commitment
No mobile information will be shared with third parties or affiliates for their marketing or promotional purposes. All other data-sharing categories exclude text-messaging originator opt-in data and consent; this information will not be disclosed to any third party.
You may opt out of SMS at any time by replying STOP or contacting us at privacy@onlinevateam.com.
We retain personal information only as long as necessary to:
Retention periods are reviewed at least annually; data that is no longer needed is securely deleted or anonymised.
We operate in the United States and may process data in other jurisdictions where our Service Providers have servers. Whenever we transfer personal information internationally we rely on approved safeguards such as Standard Contractual Clauses or an adequacy decision (GDPR Arts. 45–46).
We employ industry-standard administrative, technical and physical safeguards—including encryption in transit and at rest, access-control policies, regular penetration testing and staff security training—to protect personal information. No system is perfectly secure; if we experience a data breach that affects you, we will notify you in accordance with applicable law.
Depending on where you live, you may have some or all of the following rights:
| Region | Key Rights |
|---|---|
| EU/EEA & UK (GDPR) | Access, rectify, erase, restrict, object, data portability, lodge a complaint with a supervisory authority. |
| California (CCPA/CPRA) | Know, access, correct, delete, opt-out of sharing/sale, limit use of sensitive data, non-discrimination. |
| Virginia, Colorado, Connecticut & Utah | Access, correct, delete, data portability, opt-out of targeted advertising or sale. |
To exercise any right, email privacy@onlinevateam.com with the subject line "Privacy Request". We will verify your identity and respond within the timeframe required by law (30–45 days).
Our website does not currently respond to browser DNT signals. You may still manage tracking cookies via our Cookie Preference Centre.
Our Services are not directed to children under 13 and we do not knowingly collect their personal information. If you believe we have inadvertently collected such data, please contact us and we will promptly delete it.
We may update this Policy periodically. Material changes will be announced by:
Your continued use of the Services after the effective date constitutes acceptance of the updated Policy.
Questions or concerns? Reach out any time:
© Online VA Team, LLC. All rights reserved.